MultiSight Featured in Integrated Solutions For Retailers

The March 2015 issue of Integrated Solutions for Retailers features an interview with MultiSight's Jackie Anderson.  Jackie provides insights on the multidisciplinary benefits of networked video for retail operations.  An excerpt:

In theory, video harbors powerful store operations intelligence far beyond that of its traditional application for LP. While video providers have been pitching that theory for years, few retailers are tapping into the full potential of video intelligence. Is that poised to change as cloud-based, networked video permeates the market? Jackie Anderson, director, retail strategic accounts at Schneider-Electric, MultiSight, thinks so.

Many video providers have pursued the “multidisciplinary benefits” approach to selling video in retail. Results have been mixed at best. Is the problem with the pitch, retailers’ adoption, or both?

Anderson: Both. In terms of pitching the multidisciplinary benefits, video providers need both the language and the expertise to speak fluently to all of the parties who can benefit, addressing what’s most important to them. According to AMR, by 2020, the largest purchasers of video will not be LP. So, we must speak not just to loss prevention, but merchandising, sales, operations, and human resources, to educate them on emerging technology and how it is being used by retail — for heat mapping, conversion ratios, and beyond. While many technology companies have retail specialists, those companies who enlist real retail subject matter experts will do better than those who take a generalist approach.

The retailers, in turn, need to embrace the truth that video is a lot more than just loss prevention. A genuine openness to nontraditional uses of video and a willingness to extend video to groups outside of LP will generate benefits throughout the organization.

Read more here: Integrated Solutions for Retailers March 2015.

About the Author

Kirsten Medhurst

Kirsten Medhurst

I'm a user researcher and designer but you may also find me playing the role of salesperson, social media manager, marketing maven, and wonder killer. I've been with Schneider Electric / Pelco since 2003. Email Kirsten Medhurst.

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