Optimizing Video Playback in the New Webview

MultiSight Webview (webview.multisight.com) will run on the following three browsers:

  • Chrome
  • Firefox
  • Safari

(We do not support Microsoft Edge or Microsoft Explorer.)

Video playback in MultiSight’s webview works with either the Flash Player or HTML5 Video. In some cases, Flash may provide you a better MultiSight playback experience, but your browser may default to HTML5. 

Safari works well with or without Flash, so there are no special instructions needed for this browser.

For Chrome and Firefox, use the following instructions to optimize your video playback experience.


 To set your Chrome browser so that MultiSight will use Flash by default, take the following steps:

  1. Start your Google Chrome browser.  
  2. Open a new tab, enter the following URL, then press <ENTER>: chrome://settings/content/flash

This will take you to a page that allows you to select the websites for which you want Flash to be enabled by default.  It will look similar to this:

chrome - settings.png

  1. Verify the following settings:
  • If a toggle switch “Allow sites to run Flash” is available - set to On.
  • “Ask first” - set to On (our recommendation, to ensure maximum security)
  1. Click the ADD button in the Allow section of the Settings page.  This will bring up a small window where you can enter the address of a specific website for which you want to allow Flash.

chrome - add webview.png

  1. In the provided text box enter “webview.multisight.com” and click the blue ADD button to apply the change. Now you should see “webview.multisight.com” in your Allow list.
  2. Finally, you will need to close any open webview.multisight.com tabs and re-open them to ensure that the setting has been applied.

chrome - webview.png


Firefox may also need additional configuration for video streaming to work correctly.  If Flash is available and Firefox is set to "Ask to Activate," it will not prompt the user with the ask dialog, so the video never starts playing. To correct this, you will need to change the Flash setting to “Always activate.”

Here is the procedure to follow to resolve this issue in Firefox:

  1. Click on the toolbar icon with three bars 
  1. Click the Add-ons button.

In Firefox - click Add-ons

  1. Click on the Plugins tab.
  1. Find Adobe Shockwave Flash in the list of plug-ins.
  1. Use the dropdown to change the setting to Always Activate.

In Firefox - click Plug-Ins

 Want to learn more? Visit our FAQ or contact MultiSight Support at 1-800-333-9057.

About the Author

Kirsten Medhurst

Kirsten Medhurst

I'm a user researcher and designer but you may also find me playing the role of salesperson, social media manager, marketing maven, and wonder killer. I've been with Schneider Electric / Pelco since 2003. Email Kirsten Medhurst.

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