Clovis, California - March 20, 2017: MultiSight announces today a new partnership with sweetFrog, a chain of frozen yogurt retail stores where customers create their own soft-serve frozen yogurt with numerous flavors and toppings from which to choose. Headquartered in Richmond, Virginia, sweetFrog is owned and operated by sweetFrog Enterprises, LLC and has over 340 stores operating in 26 states, with international locations in the United Kingdom, Egypt, and the Dominican Republic.
MultiSight is now the exclusive video surveillance vendor for sweetFrog's corporate locations and the preferred vendor for franchisees. Since installing the MultiSight system in all 65 corporate stores, the company has taken full advantage of the cloud-based IP video service to save and share clips relating to customer service, operational, and liability-related issues. "Installing MultiSight cameras has been beneficial on multiple levels,” said Patrick Galleher, sweetFrog CEO. “While our initial intent was to use them for security purposes; after putting them to use, we realized they were helping us run shops more efficiently.”
The company is also seeing an impact on their bottom line. “We started using MultiSight in a one-store test and were ecstatic when we saw a 15% increase in revenue shortly after the system was installed,” says Brandon Price, a district manager for sweetFrog. “We’ve been able to better supervise employees and use the system to help in training. What’s more, the cameras have given us confidence in eliminating employee theft."
“After testing, we decided to install MultiSight in all stores,” Galleher said. "Because MultiSight is so easy to use and easy to connect to all locations, our managers are using it daily to gain insight into what’s happening in the stores.”
The company is also leveraging MultiSight’s analytics to measure customer traffic in real time to better manage staffing and monitor conversion ratios.
“We are very proud to be associated with a company like sweetFrog, with such forward-thinking values” states Herve Fages, Managing Director of MultiSight. “It is rewarding to see the positive impact from our team’s focus on customer service and operational efficiency. We look forward to a very long term partnership.”
MultiSight is a Video Surveillance as a Service company that leverages the power of video to deliver operational efficiency to multi-location businesses. With this turnkey cloud-based video service, you can view virtually any camera in any of your stores, any time, from anywhere. Everything is included: installation, equipment, mobile phone & tablet viewing, updates, even replacement cameras are covered in a surprisingly low monthly service fee. Share clips, review highlights and more. All backed by the strength of Schneider Electric.
About sweetFrog Frozen Yogurt:
Sweet Frog is the fastest growing premium, all natural, self-serve frozen yogurt restaurant company in the country. With a wide selection of premium frozen yogurt flavors and fresh topping choices, sweetFrog was named Best Frozen Yogurt in the USA by The Daily Meal in 2014 and 2016. sweetFrog has 340 stores including both company-owned, franchise and independently licensed locations either open or under contract in twenty-eight states in the U.S, Dominican Republic, United Kingdom and Egypt. The company was founded in 2009 and is based in Richmond, Virginia. Sweet Frog prides itself on providing a family-friendly environment where customers can enjoy soft-serve frozen yogurt, gelato and sorbets with the toppings of their choice. The company was founded on Christian principles and seeks to bring happiness and a positive attitude into the lives of the communities it calls home.
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